Refund policy

Refund & Return Policy

We want you to feel confident ordering from ASND. If something isn't right with your order, please contact us and we'll work with you to determine the best next step.

30-Day Returns

We accept eligible return requests made within 30 days of delivery.

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, unwashed, and with any original tags attached. You will also need your order number or other proof of purchase.

To request a return, contact us at support@wearasnd.com before sending any item back.

If your return is accepted, we will provide instructions explaining where and how to send your item. Items returned without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item arrives damaged, defective, misprinted, or incorrect, contact us as soon as possible at support@wearasnd.com. Please include your order number, a description of the issue, and clear photos when applicable.

We'll evaluate the issue and work to make it right.

Sizing and Change-of-Mind Returns

Please review the product description and available sizing information carefully before ordering.

Eligible unworn and unused items may be returned within the 30-day return period if you ordered the wrong size or changed your mind, subject to the requirements above.

Return Shipping

If your return is due to a damaged, defective, misprinted, or incorrect item, ASND will cover the cost of return shipping when a return is required.

For returns due to incorrect sizing, change of mind, color preference, or other reasons not caused by an error or defect, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is the result of an error by ASND or one of our fulfillment partners.

Exchanges

We do not currently offer direct exchanges.

If you need a different size, color, or item, contact us to request a return. Once the return is approved, you may place a separate order for the item you want.

Non-Returnable Items

We cannot accept returns of:

Items that have been worn, washed, used, or altered
Items returned more than 30 days after delivery
Items showing signs of wear, damage, stains, odors, or other conditions not present at delivery
Gift cards
Items specifically marked as final sale

If you have questions about whether your item is eligible for return, contact us at support@wearasnd.com before sending it back.

Refunds

We will notify you after your return has been received and inspected and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days after approval for the refund to appear, depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at support@wearasnd.com.